Rewards and Recognition FAQs

Why can’t I recognize a coworker?
Recognition may not be available for your role, you may have used all your Givable Points, or the coworker may no longer be an active employee.

Why don’t I have any Givable Points?
Your organization may not allocate Givable Points for your role, or you may have already used your available balance. If your company provides monthly allocations, your balance will refresh during the next allocation cycle.

Why can’t I see the Rewards page?
Your organization may have disabled Rewards for your role, or access may be temporarily restricted based on company policies.

Why can’t I redeem a reward?
You may not have enough points, the reward may not be available in your location, or your organization may have eligibility restrictions for that reward.

Why can’t I find a specific gift card?
The gift card may be temporarily out of stock, unavailable in your country, or not enabled by your organization’s rewards program.

Why didn’t I receive my reward?
Most rewards are processed immediately and appear in My Rewards. If you don’t see your reward, first check your confirmation email. If the issue continues, contact your HR team or Innovation Minds Support.

Can I cancel a reward redemption?
Electronic rewards cannot be canceled once redeemed because they are processed immediately by our fulfillment partners.

How do I return an Amazon reward?
Contact support through Wizzy or email success@innovationminds.com. Our team will guide you through the return process if the reward is eligible.

Do my reward points expire?
That depends on your organization’s rewards policy. Many companies expire unused points at the end of the calendar year.

Why are the rewards different in each country?
Rewards vary by country because availability depends on local merchants and fulfillment providers. You’ll only see rewards available in your registered work location.

How do I recognize a coworker?
Go to Engagement Central, choose Recognize, Give Thanks, or a special occasion like a birthday or work anniversary. Select a coworker, personalize your message with an eCard, image, GIF, or note, then send it.

Can I send recognition without points?
Yes. You can send recognition with a personalized message even without adding reward points.

How do I give bonus points?
When recognizing someone, add bonus points if you have Givable Points available. Your HR team determines your point allocation.

Can I recognize someone in another department?
Yes. You can recognize any eligible coworker across your organization.

Where can I see my Givable Points?
Your available Givable Points appear in Engagement Central, My Profile, and on your profile card in the top navigation.

How do I redeem my points?
Go to Rewards, browse rewards available in your location, add eligible items to your cart, and complete checkout. Your redeemed rewards will appear in My Rewards, and you’ll also receive a confirmation email.

Where can I see my redeemed rewards?
Go to Rewards > My Rewards to view your redemption history and reward details.

Where can I view my recognition history?
Open My Profile to see your recognition history, reward activity, earned points, and engagement trends.

How do I know if my recognition was delivered?
You’ll receive a confirmation email. If your organization uses Microsoft Teams or Slack, you’ll also receive a notification there.

Can I transfer my reward points to another employee?
Yes, if your organization’s policy allows point transfers.

Who can see my recognition?
By default, recognitions are visible across your organization. If the awarder marks the recognition as Private, only authorized users can view it.

Can I edit or delete a recognition after sending it?
No. Once a recognition has been sent, it cannot be edited or deleted.

How are award nominations approved?
When an employee submits a nomination, it is routed to your organization’s designated approval committee or approver. Approved nominations are announced according to your company’s recognition program.

Why was a nomination rejected?
Approval decisions follow your organization’s recognition policy. If a nomination isn’t approved, the submitter will typically receive an email explaining the reason.

Can I recognize multiple employees at once?
Managers typically recognize one employee at a time to keep each recognition personal and meaningful. Administrators can recognize multiple employees at once for company-wide awards or special occasions.

How do I manage reward budgets?
Allocate Givable Points to employees, managers, or specific roles based on your organization’s reward policies and budget.

How do I change reward eligibility?
Configure eligibility rules based on your organization’s policies, including employee roles, locations, departments, or other criteria.

How do I create automated recognition programs?
Go to Admin > Workflows to configure automated recognition for birthdays, work anniversaries, new hires, or other milestones. Choose the recipients, sender, message, reward points, and delivery schedule.

Why should we choose Innovation Minds over a rewards-only platform?
Innovation Minds goes beyond transactional rewards by connecting recognition with engagement, communication, manager enablement, AI-powered recommendations, challenges, surveys, innovation, and culture-building initiatives. This integrated approach increases platform adoption, reduces vendor complexity, and helps organizations build a stronger workplace culture rather than simply distributing rewards.

What types of employee recognition programs can we create?
The platform supports peer-to-peer recognition, manager recognition, service anniversaries, birthdays, spot awards, value-based recognition, nominations, approval-based awards, wellness incentives, referral rewards, innovation awards, sales incentives, safety awards, and fully customized recognition programs.

Can we align recognition with our company values?
Yes. Every recognition can be associated with one or more organizational values or competencies, helping reinforce the behaviors that define your culture.

How does Amazon Direct Integration work?
Innovation Minds integrates directly with Amazon, allowing eligible employees to redeem reward points for millions of products without requiring HR teams to manually purchase or distribute merchandise. This simplifies fulfillment while giving employees significantly more choice.

Can we use our own company swag or merchandise?
Absolutely. Organizations can integrate with their preferred merchandise providers, connect an existing company swag store, or have Innovation Minds manage sourcing, inventory, and fulfillment through our managed merchandise program.

How does recognition improve business performance?
Consistent recognition helps reinforce company values, increase employee engagement, improve retention, strengthen manager effectiveness, encourage collaboration, and create a culture where employees feel appreciated and motivated to perform at their best.

Can we measure the success of our recognition program?
Yes. Executive dashboards provide insights into recognition activity, participation rates, award distribution, manager engagement, reward redemption, budget utilization, company values adoption, and other key performance indicators that demonstrate program effectiveness.