How do I access Innovation Minds?
Log in using the access method provided by your organization, such as your company credentials or Single Sign-On. Once you log in, your Home Page gives you quick access to recognition, rewards, events, challenges, ideas, announcements, activity, and other engagement features.

How do I update my profile?
Go to My Profile from the Home Page or navigation menu. Depending on your organization’s configuration, you can update your profile information, preferences, photo, and other available details. Some employee information may be managed automatically through your organization’s HR system.

How do I recognize someone?
Select Recognize and choose the coworker you want to recognize. Add a meaningful message, select the applicable company value or recognition type, and, where enabled, include bonus points or another reward. Recognition can help make appreciation timely, visible, and connected to your company’s values.

How do I find my rewards?
Go to My Rewards or the Rewards area to view your available reward points and redemption options. Depending on your organization’s program, rewards may include gift cards, merchandise, experiences, charitable donations, or other options.

How do rewards and points work?
You may earn points through recognition, milestones, challenges, ideas, participation, or other activities configured by your organization. Available points can then be redeemed through your organization’s Rewards Marketplace.

How do I join an engagement challenge?
Open Engagement Challenges to see challenges available to you. Select a challenge to review the details, eligibility, activities, and participation instructions, then join or complete the required activities. Challenges are designed to make participation more interactive and encourage connection, wellness, learning, and teamwork.

How do I submit an idea or suggestion?
Go to Suggestion Hub, Suggestion Box, or the relevant idea submission area and select Submit a Suggestion. Enter your idea, provide the requested details, and submit it for review. Depending on your organization’s workflow, ideas may then be evaluated, discussed, voted on, or moved toward implementation.

How do I register for an event?
Open Events or Event Hub to view upcoming events. Select an event and choose RSVP or the available registration option. Depending on the event, Innovation Minds can support calendar invitations, waitlists, and check-in.

How do I see company announcements and updates?
Your Home Page and Social Feed provide a central place to see company announcements, leadership updates, recognition, events, discussions, and engagement activities.

How do I see my activity and engagement?
Your Home Page can provide access to your personal activity, including recognitions, ideas, contributions, events, challenges, and other engagement activity. Depending on your organization’s configuration, you may also see an Engagement Score that reflects your participation across the platform.

How do I change my notification preferences?
Open your profile or account settings and select Notifications or Preferences, where available. You can adjust the types of notifications you receive based on the options enabled by your organization.

Can I use my wearable device with Innovation Minds?
Yes. Innovation Minds supports most popular wearable devices through its Web Portal and Mobile Apps. On iOS, devices that sync with Apple Health or Google Health are supported. On Android, devices compatible with Health Connect or Google Health can be connected. You can also connect popular devices such as Fitbit directly through the web. Once connected, your activity can be used to automatically track progress and claim eligible wellness challenge activities.

How do I use Wizzy?
Open Ask Wizzy from the Innovation Minds interface and type your question in natural language. Wizzy can help answer questions, guide you through the platform, point you to relevant resources, and surface active challenges and events. It can also help with engagement and other Innovation Minds capabilities available to your role.

Can Wizzy help me find something in Innovation Minds?
Yes. You can ask Wizzy questions such as where to find a feature, how to complete an action, or what challenges and events are currently available. Wizzy is designed to make the platform easier to navigate without requiring you to know where every feature lives.

Why can’t I access a particular feature?
Feature access depends on your organization’s configuration, your role, program eligibility, permissions, and whether the feature has been enabled. If a feature is unavailable, first confirm that you are using the correct account and that the feature is currently active. If you still cannot access it, contact your organization’s Innovation Minds administrator or support team.

Can I use Innovation Minds on my phone?
Yes. Innovation Minds supports web and mobile experiences, including iOS and Android. Depending on your organization’s configuration, you can recognize coworkers, participate in challenges, respond to surveys, submit ideas, RSVP to events, complete wellness check-ins, and access other engagement features from your mobile device.

Can frontline or deskless employees use Innovation Minds?
Yes. Innovation Minds is designed to support employees across different work environments through mobile access, responsive web experiences, kiosk options, QR codes, and selected SMS experiences. This helps organizations engage employees who may not regularly sit at a computer.

How does Innovation Minds help me become a better manager?
Innovation Minds gives managers actionable visibility into team engagement, recognition, participation, sentiment, feedback, milestones, and other employee activity. This helps managers recognize contributions, identify potential engagement issues, and take action before problems become bigger.

Can I measure engagement within my team?
Yes. Depending on your permissions and the programs enabled by your organization, managers can access team-level engagement insights, recognition activity, participation, survey results, sentiment, challenges, and other relevant metrics.

How can I recognize employees more consistently?
Innovation Minds can help managers recognize employees through automated reminders, milestones, birthdays, anniversaries, achievements, and AI-assisted recommendations. Managers can also recognize employees directly whenever meaningful contributions occur.

Can I launch engagement activities for my team?
Yes, where your organization has enabled manager-led engagement capabilities. Managers can participate in or launch activities such as recognition campaigns, challenges, team events, polls, feedback activities, and other engagement experiences.

Will Innovation Minds create more work for managers?
The platform is designed to reduce manual effort through automation, templates, reminders, AI assistance, scheduled activities, and recommended actions. The goal is to make engagement part of normal management rather than another administrative task.

How can I use employee feedback to improve my team?
Managers can use survey results, sentiment, recognition trends, feedback, and other team insights to identify priorities, discuss them with employees, and create actions. Innovation Minds is designed to connect employee feedback with practical follow-up rather than simply collecting data.

Can managers use Hall Talks for regular team check-ins?
Yes. Hall Talks provide a lightweight way for managers and organizations to gather recurring employee feedback and keep conversations going between larger surveys. This supports an always-on feedback approach instead of relying only on periodic engagement surveys.

What can HR administrators manage in Innovation Minds?
HR administrators can manage the employee engagement programs enabled for their organization, including users, recognition, rewards, challenges, surveys, events, announcements, ideas, communications, permissions, and other program settings.

How do I manage employees and user access?
User information can be managed through the available administrative tools and, where configured, synchronized with your organization’s HRIS. Administrators can manage access, roles, eligibility, and other settings based on their permissions.

How do I configure recognition programs?
Administrators can configure recognition types, awards, values, points, approval workflows, privacy settings, and other program rules. Recognition can be aligned with company values so employees see those values reinforced through everyday actions.

How do I manage rewards and points?
Administrators can configure eligible activities, point values, reward programs, budgets, awards, and redemption options. Innovation Minds also supports automated and on-demand point distribution for configured recognition and milestone programs.

How do I create an engagement challenge?
Use the Engagement Challenge administration tools to define the challenge, activities, eligibility, timing, participation rules, and any associated rewards or recognition. Challenges can be designed around wellness, learning, teamwork, culture, or other organizational priorities.

How do I create and manage an event?
Administrators can create events, configure event details and registration, manage participants, and track event activity. Innovation Minds supports features such as RSVP, calendar invites, waitlists, check-in, roster reports, and event analytics.

How do I publish company announcements?
Administrators can create and manage announcements through the communication tools. Announcements can be used for organizational news, leadership updates, events, campaigns, and other important employee communications.

How do I configure employee notifications?
Administrators can configure available notification and communication settings for engagement programs. This can include in-app and mobile notifications for events, announcements, recognition, challenges, and other activities.

How do I manage employee engagement programs across different locations or groups?
Innovation Minds supports configurable programs that can be tailored to different employee populations, business units, locations, and organizational requirements. This allows HR teams to maintain a consistent platform while adapting individual programs to local needs.

How do I customize Innovation Minds for our company culture?
Organizations can customize elements such as branding, recognition types, challenge formats, engagement programs, values, communications, and other experiences to align the platform with their culture and employee experience strategy.

How does Innovation Minds integrate with our HRIS?
Innovation Minds can integrate with leading HR systems through available APIs, SFTP, flat-file imports, and other integration approaches. Supported environments include systems such as Workday, ADP, UKG, Paylocity, Dayforce, BambooHR, SAP SuccessFactors, Oracle HCM, and others, depending on the specific integration requirements.

Does Innovation Minds support Single Sign-On (SSO)?
Yes. Innovation Minds supports enterprise authentication options including SAML 2.0, OAuth, Microsoft Entra ID, Okta, Google Workspace, and other identity providers based on the organization’s configuration.

How is employee data secured?
Innovation Minds uses enterprise security practices including encryption, role-based access controls, secure cloud infrastructure, backups, audit capabilities, and other security controls designed to protect employee and organizational data.

How much IT support is required to administer Innovation Minds?
Most ongoing administration is configuration-based and can be handled by authorized HR or program administrators. IT involvement is typically more relevant during implementation, SSO, HRIS integrations, security reviews, and other technical configuration.

How does Innovation Minds improve employee engagement?
Innovation Minds creates opportunities for employees to participate throughout the workday through recognition, rewards, social interaction, challenges, events, surveys, feedback, ideas, wellness activities, performance experiences, and AI-assisted engagement. The goal is to make engagement an ongoing employee experience rather than an annual HR initiative.

What business outcomes can Innovation Minds help us achieve?
Organizations use Innovation Minds to strengthen employee engagement, increase recognition, reinforce culture and values, improve manager effectiveness, increase participation, centralize employee communications, encourage employee ideas, and create more connected employee experiences.

Why choose an all-in-one employee engagement platform instead of multiple point solutions?
A unified platform gives employees one place to engage while giving HR and leaders a connected view of recognition, engagement, feedback, communication, innovation, and other employee experiences. It can also reduce administrative complexity, data silos, and the need to manage multiple disconnected systems.

Will employees actually use Innovation Minds?
The platform is designed around frequent, low-friction interactions such as recognition, social activity, challenges, events, feedback, rewards, and personalized experiences. Mobile access, notifications, gamification, and Wizzy also help make participation easier.

How does Innovation Minds drive adoption after launch?
Adoption is supported through implementation guidance, administrator enablement, onboarding resources, communications, launch campaigns, ongoing Customer Success, and continuous engagement programs. The platform is designed to become part of employees’ everyday work experience rather than something they visit only when HR asks them to.

Can Innovation Minds support global organizations?
Yes. Innovation Minds supports organizations with distributed and global workforces through configurable programs, multilingual experiences, mobile access, localized engagement and rewards programs, and flexible administration.

Can Innovation Minds scale as our organization grows?
Yes. The platform is designed to support growing organizations and complex workforce environments across multiple teams, locations, business units, and countries.

Can Innovation Minds reinforce our company values?
Yes. Recognition, rewards, awards, challenges, campaigns, and other engagement activities can be aligned with company values. This turns values from statements on a wall into behaviors employees can see, recognize, and reinforce every day.

How does Innovation Minds support continuous employee feedback?
Innovation Minds combines employee surveys with ongoing feedback experiences such as Hall Talks, polls, wellness check-ins, and other engagement interactions. Hall Talks are particularly important because they create an always-on feedback rhythm between larger survey cycles.

What makes Innovation Minds different from other employee engagement platforms?
Innovation Minds brings recognition, rewards, engagement, communication, surveys, feedback, innovation, performance, and AI assistance together in one employee experience platform. Instead of making employees move between disconnected tools, the platform connects everyday engagement experiences in one place.

What is Wizzy and why does it matter?
Wizzy is Innovation Minds’ AI employee experience copilot. It helps employees, managers, HR teams, and administrators find information, navigate the platform, access relevant resources, and use engagement and other workplace capabilities more easily.

How does Innovation Minds turn engagement data into action?
The platform connects participation, recognition, feedback, survey insights, sentiment, and other employee signals so managers and leaders can identify trends and take action. The objective is to move beyond measuring engagement to continuously improving the employee experience.

How does Innovation Minds support an always-on employee experience?
Instead of relying on isolated annual surveys or occasional recognition programs, Innovation Minds creates recurring opportunities for employees to connect, recognize, participate, give feedback, share ideas, attend events, and engage with their organization. Hall Talks strengthen this model by providing recurring employee feedback and helping organizations maintain a continuous listening rhythm throughout the year.