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Getting Support

At Innovation Minds, we’re committed to supporting you every step of the way. Whether you need assistance navigating the platform or have questions about specific features, our support resources are readily available.

Innovation Minds University

Start your journey with the Innovation Minds University, a comprehensive resource hub. Here, you’ll find answers to most of your questions, including detailed guides, tutorials, and FAQs. This is your go-to place for learning about the platform’s features and best practices.

Help Within Your Portal

If you need immediate assistance, use the built-in help widget within your portal. Our world-class support team is ready to assist you, ensuring your questions are addressed promptly. You can expect a first response within 24 hours, providing you with the guidance you need to continue your work seamlessly.

Support for Admins

Administrators have access to dedicated support through email or phone. Reach out to your designated engagement managers, who are ready to assist you with any issues or queries. Admin support comes with a first response time of 4 hours, ensuring that your needs are prioritized and addressed swiftly.

Quarterly Engagement Review

To continuously enhance your experience, we offer a Quarterly Engagement Review. During this review, we evaluate your platform usage, discuss engagement strategies, and identify opportunities for improvement. This ongoing partnership ensures that you’re maximizing the benefits of Innovation Minds.

Conclusion

Innovation Minds is here to support you whenever and wherever needed. From self-service resources to personalized support, our goal is to ensure you have a smooth and productive experience on our platform. Don’t hesitate to reach out—we’re here to help!