Employee Engagement in the New Normal

Employee Engagement in the New Normal

“The New Normal.” Are you tired yet of this cliché? In case you aren’t, here is a list of some more clichés we’ve heard in 2021. Employee engagement. Employee experience. Customer ethnography. Customer experience. Productivity. Performance....
Employee Ethnography – Transforming Your Employee Experience

Employee Ethnography – Transforming Your Employee Experience

Maximizing “customer experience” has long been a cornerstone of successful organizations. We create customer personas and map each touchpoint of the customer journey, knowing that perfecting those touchpoints translates into customer loyalty.  The methodology in its most advanced research form is considered “Customer Ethnography”.

Success at Work: Ten Reasons Why Fun is the Best Recipe

Success at Work: Ten Reasons Why Fun is the Best Recipe

Success is fun. Of that, there is no doubt. But it is also inarguably true that having more fun leads to success. Just ask Richard Branson. “Fun is one of the most important — and underrated — ingredients in any successful venture.” – Richard Branson, in “The...
Four Wonderful Ways to Win at Work While Having Fun

Four Wonderful Ways to Win at Work While Having Fun

Win at work while having fun? It seems counter-intuitive, doesn’t it? In our blog post of two weeks ago, we looked at five ways to make fun at work meaningful. One of the key ways we discussed is to ensure you connect fun to success.  In Fun, Success Matters Most...