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Employee Engagement in the New Normal

Employee Engagement in the New Normal

Dec 21, 2021 | Blogs

“The New Normal.” Are you tired yet of this cliché? In case you aren’t, here is a list of some more clichés we’ve heard in 2021. Employee engagement. Employee experience. Customer ethnography. Customer experience. Productivity. Performance....
Employee Ethnography – Transforming Your Employee Experience

Employee Ethnography – Transforming Your Employee Experience

Nov 27, 2021 | Blogs

Maximizing “customer experience” has long been a cornerstone of successful organizations. We create customer personas and map each touchpoint of the customer journey, knowing that perfecting those touchpoints translates into customer loyalty.  The methodology in its most advanced research form is considered “Customer Ethnography”.

Community in Hybrid Work: Seven Great Ways to Win

Community in Hybrid Work: Seven Great Ways to Win

Oct 27, 2021 | Blogs

Two weeks ago we posted a blog on “How to Humanize the Hybrid Workplace.” One point we raised was to build communities, not just workflows. Because an active hybrid work community increases energy, engagement, and satisfaction, and reduces stress and...
The Hybrid Workplace: How to Humanize It

The Hybrid Workplace: How to Humanize It

Oct 13, 2021 | Blogs

The hybrid workplace combines the best and worst of office and remote. As hard as it can be to humanize work at all, hybrid is the hardest. The hybrid workplace is of course more complex than either of the 100% alternatives. Success in the hybrid workplace means...