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Retail Case Study

UNLEASHING THE COMPLETE POTENTIAL OF OUR CLIENTS AND EMPOWERING THEIR JOURNEY

Discover the impact of our EMPLOYEE EXPERIENCE SOLUTION™: Unlocking collective potential for manufacturing company, and harnessing engagement and innovation from employees, customers, partners, and vendors.

The company is a prominent retailer with a strong market presence, offering a diverse range of high-quality products to its customers. With decades of success, the company has built a reputation for excellence, innovation, and customer satisfaction. However, despite its achievements, the company faced challenges in enhancing employee engagement and experience across its retail workforce. Recognizing that a motivated and engaged team is critical to delivering exceptional customer service and driving business growth, the company turned to Innovation Minds to transform its workplace culture and employee experience.

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Employee NPS - From Minus to 64

Employee Engagement - 77% in 1 year

Graduated Ideas - 19 & Go Live - 11

Retail Organization (Employees 3k)

 

CHALLENGE: The manufacturing sector is often associated with demanding work environments, leading to a decline in employee morale over time. The company was no exception, as they witnessed a gradual decrease in employee engagement and satisfaction.

ObjectivesActionsResults
Implementing targeted strategies that address the root causes of low morale. The aim is to create a positive and motivating work environment that enhances employee satisfaction, engagement, and overall well-being.Innovation Minds Team Introduced well-being programs that focus on physical and mental health, stress reduction, and work-life balance. This involved IM facilitated wellness workshops, wellness campaigns, and wellness videos and resources through the Innovation Minds platform. IM Team also implemented a robust system for recognizing and appreciating employees’ contributions. This included employee of the month awards, public acknowledgments, and personalized recognition for exceptional performance.Within a year, the positive impact on morale translated to improved overall performance and efficiency. The morale improvement initiatives contributed to the development of a positive organizational culture, reducing turnover by 15%, and increasing engagement and productivity by 70%.

CHALLENGE: Operating across multiple locations, the company’s manufacturing workforce struggled with communication gaps between different departments and teams. These gaps hindered information flow, collaboration, and the sharing of innovative ideas. 

ObjectivesActionsResults

Eliminate communication gaps within the company’s manufacturing, fostering seamless information flow and collaboration across departments and teams. The goal is to create a transparent and efficient communication framework that enhances organizational cohesion and improves overall productivity.

Innovation Minds implemented a Culture Portal tailored to the specific needs of the company’s unique manufacturing needs. This involved the introduction of tablets and setting up kiosks to support their engagement initiatives, and aid in providing easy access to information and services for employees and streamlining processes.Within 8 months, the enhanced communication showed significant impact, increasing communication by 60%. This led to more efficient workflows and the ability to tackle complex challenges collectively. Clear and transparent communication contributed to increased employee engagement overall by 20%.

 

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