payments CASE sTUDY


See how leading enterprises use Innovation Minds to tap the collective intelligence of their employees, customers, partners, and vendors.


We believe that human connection is the heart of innovation. Great innovation happens when people have the right mindset, tools, and process to collaborate effectively. With that in mind, Innovationminds equips enterprise/academic clients with the best crowdsourcing/AI innovation platform and in-person events to move ideas into game-changing solutions. You can check out some of the case studies to learn more about how we helped our clients in various situations, their objectives, actions we helped them take, and the results we have demonstrated together. Reference calls will be made available if you are interested to discuss and learn from these transformation journeys.


Payments (Employees 20k)

Situation 1 

An eCommerce company had gone through a reorganization recently, on the other side a fierce competition from disruptors posed an imminent threat to the revenue and baseline. Innovation Minds was approached to help to shake things up that could help to lay the foundation for employees to explore and pursue innovative ideas and opportunities. Client stakeholders and our team were enthusiastic and ready to hit the road running.

Objective Action Results
To invest in talent and capacity building that could make innovation part of the company’s DNA. To motivate the employees and enable them to think out of the box We came up with a pilot innovative program that focused mainly on G&A functions. After a period of 6 months, eNPS jumped from 18-63 and 6 new MVPs were rolled out which then became the mainstream products.

Situation 2

The company’s employees cared relatively less about creativity and innovation. They continued going about their business using the runbook. 


Objective Action Results
We committed our self to help the team identify emerging opportunities that could improve product innovation

Expanded the innovation program to include the entire client organization.


It helped the stakeholders inspire the mindset of employees and 79% of the employees engaged in the programs.

Situation 3

Important projects were slipping and urgent intervention was required.

Objective Action Results
Come up with strategies to decide the projects that could be aligned and implemented. Implemented a platform that was tailored and branded for the client using Strategic Insights using 360 Assessment.  7 ideas have been graduated and implemented over the course of a year. They include Virtual ticketing, Site in a Box, Giving works, Concierge, the Valet, spot bonus via proprietary payment system, and Order ahead.


7 Ideas - 9 Million Revenue in 2nd Yr

Employee eNPS - 79

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