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payments CASE sTUDY


See how leading payments enterprises used our INNOVATION SUCCESS SOLUTION™ to tap the collective intelligence of their employees, customers, partners and vendors to access INNOVATION AT THE EDGE..


We believe that human connection is the heart of innovation. Great innovation happens when people have the right mindset, tools, and process to collaborate effectively. With that in mind, Innovationminds equips enterprise/academic clients with the best crowdsourcing/AI innovation platform and in-person events to move ideas into game-changing solutions. You can check out some of the case studies to learn more about how we helped our clients in various situations, their objectives, actions we helped them take, and the results we have demonstrated together. Reference calls will be made available if you are interested to discuss and learn from these transformation journeys.


Payments (Employees 20k)

CHALLENGE: An eCommerce company had gone through a reorganization recently. Fierce competition from disruptors posed an imminent threat to their revenue and baseline. They asked Innovation Minds to help shake things up and lay the foundation for employees to better explore and pursue innovative ideas and opportunities.

Objectives Actions Results

To invest in talent and capacity building that could make innovation part of the company’s DNA.

To motivate the employees and enable them to think out of the box.

We came up with a pilot innovation program that focused mainly on G&A functions. After six months, eNPS jumped from 18% to 63%. The workforce rolled out six new MVPs that soon became mainstream products.

CHALLENGE: The company’s employees were stuck in the status quo and didn’t care much about creativity and innovation. They continued going about their business using the runbook. 


Objectives Actions Results
To help the team identify emerging opportunities that could improve product innovation.

We expanded the innovation program to include the entire client organization, using our unique INNOVATION SUCCESS SOLUTION™.


The employees became inspired again. 79% of the workforce engaged in the programs.

CHALLENGE: Important projects were slipping and urgent intervention was required.

Objectives Actions Results
To come up with strategies to help align and implement new projects. We implemented a platform tailored and branded for the client using Strategic Insights using our 360° Assessment.  Seven ideas were graduated and implemented in the first year: Virtual Ticketing, Site in a Box, Giving Works, Concierge, The Valet, Spot Bonuses via a proprietary payment system, and Order Ahead.


7 Ideas - 9 Million Revenue in 2nd Yr

Employee eNPS - 79

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