Healthcare Facility Case Study
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Delve into our collection of compelling case studies to explore how we have supported clients across diverse industries and situations, addressing a wide array of objectives. These studies showcase the proactive steps we have taken alongside our clients, as well as the exceptional results we have achieved together.
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Employee NPS - From 21 to 80
Employee Engagement - 97% in 1 year
Graduated Ideas - 22 & Go Live - 6
Heathcare Facility Organization (Employees 10k)
The hospital in focus is a large medical facility serving a diverse patient population. Despite its reputable services, the hospital faced challenges related to employee engagement, including low morale, communication gaps, and limited opportunities for staff involvement in decision-making processes. Recognizing the need for change, the hospital leadership sought the assistance of Innovation Minds.
CHALLENGE: Employees in the healthcare facility often work tirelessly to provide quality care, yet their contributions can go unnoticed or unacknowledged. The absence of a formal recognition and reward system had led to decreased motivation and engagement.
|To enhance motivation and show appreciation for healthcare staff, the healthcare facility aims to implement a rewards and recognition program that incorporates elements of gamification||Innovation Minds introduced a recognition and reward platform. Contributions, milestones, outstanding ideas, and innovative efforts were acknowledged publicly in a virtual environment, and employees were given incentives, such as monetary rewards or company swag.||
Within a span of four months, the eNPS experienced a remarkable increase, surging from 21% to an impressive 80%.
Additionally, over 72% of employees displayed excitement and actively participated in the program, freely engaging with its various components.
CHALLENGE: The healthcare staff did not have avenues to provide feedback or participate in the decision-making process, this led to a perception of being undervalued and disconnectedness from the organization’s goals, resulting in reduced engagement.
|To develop employee feedback opportunities, enabling dedicated listening moments for employees to express their needs, challenges, and opinions.||
Innovation Minds introduced a survey management solution which incorporated organic engagement features that provided employees with valuable opportunities to share their feedback, suggestions, and thoughts about their overall experience within the organization.
Within a span of four surveys, the participation reached 100% and response rate peaked to 97%.
Overall survey score increased to 79% from the baseline of 19%.
Sentiment score reached to 72% (prior baseline was not available to compare with).
CHALLENGE: The healthcare facility has hierarchical structures that limit employees’ involvement in decision-making processes. This led to employees feeling their voices are not heard or their ideas are not valued.
|To cultivate a culture of idea sharing, collaboration, and open communication within the organization.||Innovation Minds introduced a platform to facilitate collaboration and knowledge sharing among employees. This platform served as a central hub for ideation, project management, and communication.||Six ideas were graduated and implemented over the course of the first year: Surgeon Companion, Drop the Mic, Goals Assistant, Badging Ninjas, Culture Champions and Interactive Surveys|
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