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Survey Management FAQs

Below you’ll find answers to the most common questions you may have about Innovation Minds’ Survey Management suite. Also, please feel free to check out our built-in FAQs inside your portal. If you still can’t find the answer you’re looking for, just Contact us!

Setting up your Survey

Home Page

By default, when users sign in, they will be directed to the survey form. However, you have the option to configure the landing page by selecting the appropriate option from the ‘Home Page?’ drop-down menu.

Template Library

Innovation Minds offers a variety of science-backed survey templates that enable you to collect data from your users. You have the option to select a template that aligns with the goal of your survey and customize it using the ‘Customize Survey Form’ feature in the admin panel. Alternatively, you can design your own themes and questions. Innovation Minds supports all commonly used question types, including Textbox, Select, Radio button, text area, and more.

Language Support

Innovation Minds allows you to conduct your survey in the native languages of your users. At present, we offer support for English and Spanish. We can also add other languages as per your requirement.

Minimum Response Threshold

With this particular feature, you have the authority to manage the KPIs, Insights, KYOs, and Reports that are presented by specifying a limit for completed responses. As soon as the number of completed responses equals or goes beyond the threshold value, all the statistics will be made visible. However, participation and response rates will always be shown.

Anonymous Responses

Most employee surveys are sensitive, hence it is essential to provide a secure environment for the respondents to express their opinions. By enabling the anonymity feature, the respondent’s name will not be disclosed on the ‘All Surveys Page’ and CSV downloads.

Response Restriction

The surveys generally limit respondents to providing only one response. Nevertheless, you have the option to override this restriction in case you require it.

Setup Access Rules (optional)

At this point in the process, you can define who will have access to respond to your survey based on the combination of core employee attributes.

External Users

To allow external users to participate in the survey, you can either add them individually by selecting the ‘Add User’ option in the ‘User Management (includes GDPR)’ admin screen or upload multiple users at once using the ‘Upload Users (CSV File)’ option.

Response Visibility

The default setting for the survey responses is private; however, you can make them public by updating the role access management. You can only see your own responses, but administrators will always be able to see all responses after modifying the role access.

Other Attributes

You will provide a few pieces of information to make the survey intuitive for your users. These details are straightforward and does not require specific expertise.

Rolling out your Survey

Communication Plan

The Team Innovation Minds will provide you with the finest techniques and models for raising awareness about your survey’s objective, anticipated results, and the significance of active participation in it. This will allow everyone to express their honest opinions on the most important subjects.

Bulk Invites

Use the ‘Send Bulk Emails’ admin feature to send bulk invitations quickly and easily. *There is also a feature that allows you to send unique invites for each of your users so they can skip the login step to seamlessly access the survey form, while maintaining a secure access.

Reminders (Response rates of almost 100%)

Use the same Send Bulk Emails feature to send reminders to users who have not completed their surveys yet. This is an easy-to-use feature instead of relying on any manual follow-ups or other tools. You may also use Innovation Minds templates and features to send reminders to managers to encourage their unresponsive reports.

Tracking and reporting your survey

As the survey progresses, managers can access real-time KPIs, Insights, roll-up reports and CSV downloads to stay on top of their organization’s response. Admins have the special privilege of reviewing analytics from a root level or *even a select set of responses rolled up by a given Location, Cost Center, or Manager Organization.

Closing your surveys

Manager PDF Reports

Empower managers with instant access to PDF reports that show their team’s perception of their leadership, as well as several other factors that impact their effectiveness.

Action Planning

The Strategic Insights Hub will help you drive positive change faster with the insights from leading companies who have overcome similar challenges. Team Innovation Minds will facilitate a few of these workshops for the first run, then leaders/managers can self-serve in subsequent runs. If your company chooses to use this platform, it will be extended to you free of charge.

Merge Surveys

In some scenarios, clients want to run split surveys targeting specific organizations, demographics, or languages. Innovation Minds provides seamless features that merge two survey datasets provided that the format is compatible.

Data Extraction

Use the Reports feature to view, download, or migrate any level of survey responses dataset as either a CSV file or through an API gateway that seamlessly integrates them with your enterprise analytics tools.

Close and rerun or Archive

There are two ways to close a survey: The first option is to close the survey once the season is over but reopen it for the next cycle. The second option is to archive the survey after taking appropriate data extractions. Both options are supported using Innovation Minds Admin modules.

Survey Scores

Question Score

If the answer to the question falls within the category of ‘Agree,’ ‘Strongly Agree,’ or any other customizable positive responses, it is classified as a positive response. To calculate the percentage of positive responses, in other words the Question Score, we divide the total number of positive responses by the total number of responses to the question, rounding the percentage to a whole number between 0 and 100.

 

Theme Score

Average of question scores from all questions within the theme.

 

Survey Score

Average of all question scores from your direct reports within the time range.

Most Favorable

3 questions that received top question scores in the descending order.

 

Most Unfavorable

Here are the three questions with the highest unfavorable scores in descending order. To determine unfavorable scores, the following calculation method is used: If the response to the question falls under ‘Disagree,’ ‘Strongly Disagree,’ or any other configurable negative responses, it is categorized as an unfavorable response. The percentage of unfavorable responses is computed by dividing the total number of unfavorable responses by the total number of responses to the question, and the result is rounded to a whole number between 0 and 100.

 

Team Definition

Consider just the direct reports (users’ managerid == logged in userid).

 

Rollup Definition

Consider the direct reports as well as indirect reports falling under the hierarchy (users’ manager path contains logged in userid).

 

Overall Definition

Consider all users of the program.

 

Heatmap – Compare to Overall

The difference between a manager’s theme score, which is based on their direct reports’ responses, with the theme score obtained from all responses at the program level.

Heatmap – Compare to Rollup

The difference between a manager’s theme score, which is based on their direct reports’ responses, with the theme score calculated at the manager’s roll-up level, encompassing both direct and indirect reports.

Heatmap – Compare to Last Survey

The difference between a manager’s theme score, derived from their current cycle of direct reports’ responses, with the manager’s theme score from the previous survey cycle, also based on their direct reports’ responses.

Response Rate

We calculate Response rate as the number of surveys submitted completely out of the total number of users sent out the survey invites

Participation Rate

Participation is calculated by taking the number of people who have answered at least one question out of the total number of people who were sent a survey.

Sentiment Score

Sentiment scores serve as a measure of user sentiment, spanning a scale from 0 to 100, where 100 signifies the most positive outcome and 0 denotes the least positive. In our text analysis AI software, positive words within the compiled user comments are assigned a ‘plus’ score, while negative words receive a ‘minus’ score. As a result, each manager is assigned a final sentiment score, categorized as Green, Yellow, or Red, representing Positive, Neutral, and Negative sentiment, respectively.

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